Court Road Surgery

01446 733181

COVID19 – Court Road Surgery Position Statement @ 16.03.2020

Coronavirus (COVID19) has now been officially characterised as a Pandemic by the World Health Organisation.

Coronavirus cases are increasing on a daily basis and the first community transmissions have been detected in Wales. Patients will understand that the practice will now needs to introduce temporary measures to reduce the risk to patients and staff.

The practice is already in a good position to manage demand for our GP services, having introduced Triage Appointment requests some time ago.  This will continue but with the exception that we would ask patients, relatives or carers NOT to attend the surgery premises to request an appointment in person.  All requests to be seen will be assessed by the GPs by phoning 01446 733181.

On contacting the surgery, please expect to be asked a number of screening questions.  This process is in place to protect patients, staff and the wider community at this difficult time.

Please do not contact the surgery if

  • You have a travel history to any of the affect areas
  • You have had exposure to someone else who has tested positive to Covid19
  • You have a new persistent cough, fever or shortness of breath.

All queries relating to Covid19 are now being dealt with by NHS111 NOT GP surgeries.

Your first point of contact if you are experiencing symptoms is the NHS Wales Online symptom checker www.nhsdirect.wales.uk/COVID19.  Please only call NHS 111 if advised that course of action by the symptom checker or if your symptoms have deteriorated.

We need to reduce the number of patients and visitors to the site to reduce the risk of Covid19 infection at the practice.

If you need to order your repeat prescription we recommend that this be done by either

  • Placing your request in the prescription post box in the practice foyer – please do not come into the reception to request medication
  • On My Health Online (MHOL) if registered to use
  • Email your request to Prescription.team.w97058@wales.nhs.uk

Please provide your Name, DOB and Telephone number and if possible, nominate a pharmacy in Barry where your prescription can be sent to, to save you calling to collect it.  Details of how to request medication and a link to our email address can be found on our practice website.

If you usually collect your prescription from the practice, we would ask patients to consider providing a stamped self-addressed envelope in order to reduce the need to attend.

We are reviewing all our routine clinics and will make decisions about provision of non-essential services in order to minimise the spread of Covid19.  We are considering converting some of our appointments to telephone reviews where possible.  If you do have an appointment booked, and develop symptoms of COVID19 please DO NOT attend your appointment.  Either cancel this through MHOL or by telephoning the surgery.

We recognise that patients will have concerns and would ask you to visit our website in order to obtain relevant information about Covid19 at www.courtroad.gpsurgery.net or follow us on Facebook Court Road Surgery

Information is changing rapidly and we may not be able to update our sites  as quickly as we would like to.  To keep upto date, please follow the official websites  and monitor the national news and social media.

Public Health Wales

https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/

Welsh Government

https://gov.wales/coronavirus-covid-19

We would like to thank our patients for understanding and cooperation during this time.

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